Terms and Conditions

Free Express Delivery within the UK Mainland

We provide an express service with all our disabled scooters, electric wheelchairs and Stair Lifts, and the prices shown on this website include delivery to your door anywhere in the UK mainland. An option of personal delivery is also available, please ask for details.  Beds carry a delivery charge of £40 for Courier Delivery or £118 for White Glove Engineeer Delivery.  Other items may carry a small courier delivery charge, please check prior to ordering. 

All products under £200 carry a £7.95 Postage and Package charge.

To keep our prices competitive we dispatch most items by courier service. To ensure the scooter reaches you in perfect condition, we assemble the scooter, conduct safety checks then repackage with added padding before we allow the scooter to be dispatched.

Delivery is usually within 3 working days from the date of order, but should you require it sooner, let us know and we will make very effort to try and get it there.

Worldwide Delivery

We welcome worldwide Mobility Equipment enquiries so should you live outside the UK please contact us for a quote.

All orders outside of the UK mainland will be delivered by courier service

Payment

For goods delivered by courier service we require payment in full at the time of order by debit/credit card or by cheque (all cheques take 5 working days to clear before we can dispatch your order).

VAT

Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.

Warranty and Guarantee

Our after sales service means that should you experience any problems with your products, we will be there to help you.

We have access to a National Network of Trained Engineers so that no matter where you are, we can get you back on the road as soon as possible.

All of our products come with a full 12 months' guarantee against faulty manufacture or materials. This warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.

Returns policy

If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state within 7 working days of delivery and receive a full refund, less the price it cost us to deliver the product in the first place, (maximum £118 charge in the UK). It is the responsibility of the buyer to return all goods to us, at their cost.  Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product.  Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender. 

Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.

Once a product has been despatched from our warehouse, should the customer choose to cancel the order prior to receiving the goods, they will be liable to the courier delivery charge for the said item being deducted from any refunds due.

Disclaimer

Goods purchased from Mobility Equipment are at the request of the purchaser. We are unable to offer medical advice as to their suitability for individuals. The information we offer is for guidance purposes only.

Price Beater Terms & Conditions

1. The competitor has to be an established Mobility Retailer. We do not offer price beaters against products sold via online auctions.
2. The competitor's web site has to be properly hosted with a registered domain name, we will not attempt to beat prices from web sites hosted on free web space.
3. The competitor's web site has to be uk based.
4. The competitor's advertised price has to be verified by Mobility Equipment staff and be on the same product and model offered by Mobility Equipment.
   
5. The competitor's price has to be clearly advertised on their web site, we will not normally attempt to beat any promotion price or any price offered to you as a special one off deal.
6. We will only attempt to beat the prices from a list of our known competitors, we will however consider competitors not in our known list. We will reserve the right to refuse an attempt to beat the price of any competitor not in our known list.
7. We will only attempt to beat the price of like for like products produced by the same manufacturer.
8. In most cases price beaters will not be offered on end of line, one off special offers, clearance stock or seconds.
9. Price beater offers are available only to individuals, not businesses.